Terms of Service
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These Terms of Service (“Terms”) are the agreement between you and Kind Stitch, 5510 Rosewood Street, Roeland Park, KS 66205, US, for using https://kindstitch.shop and for every order you place with us. We wrote them in plain language because the people who shop here are usually busy planning an anniversary, a wedding weekend or a family photo, not reading legal documents. Please read them anyway, especially the sections on personalization and returns. By browsing the site or placing an order, you agree to these Terms and to the policies they link to. Nothing here takes away consumer rights that the law of your home country or state says cannot be waived.
The terms at a glance
- We embroider each order after you place it, exactly as you type it. There is no proof step; the live preview on the product page is your proof.
- You can cancel or change an order within 24 hours of placing it.
- Processing takes 1–3 business days, then transit takes 7–14 business days to the United States, Canada, Australia and New Zealand. Shipping is free, with no minimum.
- Any item, personalized ones included, can be returned within 60 days of delivery, and we provide a free return label even when you simply changed your mind.
- Refunds are sent within 7 days of receiving your return, to the original payment method or as store credit that never expires.
- Kind Stitch does not collect sales tax at checkout.
- These Terms are governed by the laws of the State of Kansas, USA.
1. Who can use the store
You may use the site to browse and to buy embroidered apparel for yourself, your partner, your family or as a gift. To place an order you must be old enough to enter a binding contract where you live, or be ordering with the permission of a parent or guardian. We sell and ship only to addresses in the United States, Canada, Australia and New Zealand. If you open a customer account, keep your login private and tell us at [email protected] if you think someone else has used it.
2. Our products and how they are shown
2.1 What we sell
Kind Stitch offers embroidered matching couple and family apparel: pullover hoodies, a full-zip hoodie, crewneck sweatshirts, a quarter-zip, short-sleeve, long-sleeve and pocket tees, a kids crewneck, a baby bodysuit, a cuffed beanie and two-piece pair sets. Each product page lists the sizes, colors and personalization fields that apply to it.
2.2 Pictures and previews
Product images and the live preview show how your design will be laid out. Screens display color differently, and the preview is a digital rendering, so thread and fabric shades in your hands may look slightly different from your monitor. If what arrives is materially different from what the product page described, our Returns & Exchanges Policy covers you.
2.3 Sizes
Adult pieces come in unisex S–3XL, youth pieces in XS–XL, toddler pieces in 2T–4T, baby pieces in 6M, 12M and 18M, and the beanie is one size. Our Size Guide explains how to measure a garment you already own and how to choose between two sizes. Choosing the size for each person is your decision; if a piece does not fit, the 60-day return window applies.
3. Personalization: what you type is what we stitch
Personalization is the heart of what we make, and it is also where most mix-ups begin. These rules keep your order right and keep everyone’s rights respected.
3.1 We embroider exactly what you enter
Names, initials, dates, roman numerals, family names with an “Est.” year, sleeve text, thread color and chest position are produced exactly as entered in each field. We do not correct spelling, capitalization, spacing or punctuation, and we do not send a proof or mockup before production. Please check the live preview carefully. If you type “Est. 2061” when you meant “Est. 2016”, email us within 24 hours of ordering and we will change it free of charge.
3.2 Field limits
Each personalization field shows its own maximum length. Text longer than the limit cannot be entered. Thread colors are White, Black, Terracotta, Navy and Mustard, and the position options are left chest or center chest where the product offers them.
3.3 You confirm you have the right to use the text
By submitting personalization, you confirm that you are entitled to use the names, initials, dates and words you enter, and that they do not infringe anyone else’s rights or break any law. We do not accept brand names, sports team names, logos, slogans owned by others, or names of characters from films, books, games or shows. We also decline text that is hateful, harassing, sexually explicit or that targets another person.
3.4 When we refuse personalization
If personalization breaks the rules above, we will contact you before production. You can change the text, or we will cancel that order line and refund it in full. We may refuse any order that, in our reasonable view, uses a third-party mark or protected character. Our Intellectual Property Policy explains this in more detail.
4. Prices, taxes and payment
4.1 Prices
Prices are shown on each product page and in your cart in US dollars. Adult 2XL adds $2 and adult 3XL adds $4 to the base price; the exact amount appears when you choose the size. Prices can change before you order, but the price confirmed at checkout is the price you pay for that order.
4.2 Taxes and import charges
Kind Stitch does not collect sales tax at checkout, so the total at checkout is the amount you pay us. Orders delivered to Canada, Australia or New Zealand cross a border, and the destination country sets its own rules on import duties and taxes. If you have a question about charges for your country before you order, email us and we will explain how they are handled for your parcel.
4.3 Payment
The payment options available are shown at checkout. Your payment is processed by that payment provider, and we never receive or store your full card number. Our Payment Methods page describes the checkout process.
4.4 Pricing errors
If a product is listed at an obviously wrong price, or becomes unavailable after you order, we will email you and either correct the order with your agreement or cancel it with a full refund.
5. Placing and accepting orders
Submitting the checkout form is an offer to buy. A contract is formed when we send the order confirmation email. We may decline or cancel an order, with a full refund, if the payment cannot be verified, we suspect fraud, the address is outside our four shipping countries, the personalization breaks section 3, or the order otherwise breaks these Terms.
| Stage | Timing | What you can do |
|---|---|---|
| Order placed | Right away | Check the confirmation email for every name, date, size and color |
| Change window | Within 24 hours of ordering | Cancel, fix a typo, swap a size or color, or change the address |
| Embroidery and packing | 1–3 business days | Wait for the shipping email |
| In transit | 7–14 business days to all four countries | Use the tracking number we email when one is available |
| After delivery | 60 days | Return any item with a free return label |
6. Cancellations and changes
Because each piece is embroidered after the order is placed, the change window is short: 24 hours from the time you order. Within that window you can cancel for a full refund or change personalization, sizes, colors or the shipping address. After 24 hours, the order may already be in production and we cannot promise a change, but the 60-day return window still protects you. Details are on our Cancel or Change an Order page.
7. Shipping and delivery
Every order ships from the USA, and shipping is free with no minimum to the United States, Canada, Australia and New Zealand. Processing takes 1–3 business days and transit takes 7–14 business days. Delivery times are estimates, not promises, so please allow for both when you are ordering for a date such as Valentine’s Day or a holiday photo session. When a tracking number is available, we email it to you. If you send a gift to another address, for example to a grandparent in Canada, make sure the recipient’s address is complete. If a parcel is late, lost or arrives damaged, email us and we will work through it with you as described on our Shipping & Delivery page.
8. Returns and refunds
You can return any item within 60 days of delivery, including personalized pieces, and we provide a free return label even when the reason is a change of mind. That covers the common cases: a Mama & Mini set where the mini size is outgrown, or a pair where one hoodie fits and the other does not. Refunds are sent within 7 days of receiving your return, either to the original payment method or as store credit. Store credit never expires. See our Returns & Exchanges Policy for the steps and our Refund Policy for how the money comes back. Both form part of these Terms.
9. Discounts and store credit
Discount codes apply only as described in their own terms, have no cash value, and cannot be combined unless the offer says so. We may end a promotion at any time, but ending it never changes an order already placed. Store credit issued for a return can be used on any product in the store and does not expire.
10. Our content and your content
10.1 What belongs to us
The Kind Stitch name, our original designs, product photos, preview graphics and the text on this site belong to Kind Stitch. You may share links to our pages, but you may not copy our designs or images to sell, publish or reproduce elsewhere. See the Intellectual Property Policy and DMCA page.
10.2 What you send us
Your personalization text stays yours. You give us permission to use it only to produce, ship and support your order. If you email us a photo, we use it only for your request and delete it 30 days after delivery, as described in our Privacy Policy.
11. Acceptable use of the site
Please do not try to break into the site or customer accounts, overload it, scrape it with automated tools beyond normal search engine indexing, place orders with someone else’s payment details, or use it for anything unlawful. We may suspend access or cancel orders connected to that kind of misuse.
12. Limits of our responsibility
We work to keep the site available and accurate, but we provide it as it is and cannot promise it will never be interrupted or contain an error. To the extent the law allows, Kind Stitch is not responsible for indirect or consequential losses, such as a missed event, and our total responsibility for any order is limited to the amount you paid for that order. These limits do not apply where the law does not allow them, and they do not reduce your statutory consumer rights in the United States, Canada, Australia or New Zealand.
13. Governing law and resolving problems
These Terms and any dispute about them or about an order are governed by the laws of the State of Kansas, USA, without regard to conflict-of-law rules. This does not take away the protection of mandatory consumer laws in the place where you live. Most problems are solved quickly by email, so please contact us first and give us a fair chance to put things right before taking any other step.
14. Changes to these Terms
We may update these Terms when our products, policies or the law change. The date at the top shows the latest version. The Terms in force when you placed an order apply to that order.
15. Contact us
Questions about these Terms go to [email protected]. We reply within 24 hours on business days and support is by email only. Our postal address is Kind Stitch, 5510 Rosewood Street, Roeland Park, KS 66205, US. You can also visit Contact Us or FAQs.