Returns & Exchanges Policy

Last updated: November 2, 2026

Sometimes the hoodie that looked perfect in the preview sits a little snug on one of you, or the mini half of a Mama & Mini set is outgrown before the photo shoot. That is all right. This page walks you through sending something back or swapping it for a different size or color: who to write to, how the free return label works, how to pack, and how exchanges, personalized pieces and pair sets are handled. For the money side of a return, such as when and where your refund lands, please see our Refund Policy.

1. Your 60-day window

You have 60 days from the date your parcel is delivered to ask for a return or exchange. The clock starts on delivery, not on the day you ordered, so the days your parcel spends in transit do not eat into your time. If you ordered a sweatshirt pair as a holiday gift, the recipient still has a comfortable stretch after unwrapping to try them on together.

How we count the 60 days

• The first day is the day after your parcel is marked delivered or, if no delivery update exists, the day you tell us it arrived.
• Your request is on time as long as your email reaches us on or before day 60.
• If your order arrived in more than one parcel, each parcel has its own 60 days from its own delivery.

2. What you can return

Every item in our shop can come back within the window. That includes pieces with names, initials, a family name and Est. year, roman numeral dates, sleeve text, or thread color choices. We know that ordering something with your names on it can feel like a leap, and we would rather you order with confidence.

Items in every category

• Pullover hoodies, the full-zip hoodie, crewneck sweatshirts and the quarter-zip.
• Short-sleeve, long-sleeve and pocket tees.
• Kids crewnecks, baby bodysuits and the cuffed beanie.
• 2-piece pair sets, either as a full set or one half of it (see section 6).

Try on before you wash

When a parcel arrives, try each piece on indoors, ideally together if it is a pair, before the first wash. Stand side by side in front of a mirror and check the sleeve length, the hem and where the embroidery sits on each chest. If something feels off, you will know right away, and the piece is still in its fresh-from-the-parcel state if it needs to come back.

A kind request about condition

Please send items back clean and folded, with any tags still attached if you have them. A sweatshirt that was tried on for size is perfectly fine. If a piece has been through the wash and still does not work, write to us anyway and tell us what happened; we would rather hear about it than have you keep something you will not wear.

3. How to start a return, step by step

1. Email us. Write to [email protected] from the email address you used at checkout, if you can.
2. Tell us the basics. Include your order number, the item or items you would like to return, the size on each one, and whether you would prefer a refund, store credit or an exchange.
3. Add a reason if you like. You do not need to justify a change of mind, but a short note such as “Jordan needs an M, not an S” helps us set up an exchange faster.
4. Wait for our reply. We answer within 24 hours on business days with the next steps and your free return label.
5. Pack and send. Follow the packing tips below, attach the label and hand the parcel to the carrier named on it.
6. Keep your receipt. Hold on to the drop-off receipt or tracking information printed on the label until your return is complete.

Returning a gift

If someone sent you a Kind Stitch gift, you can still return or exchange it. Email us with the order number from the packing slip, or the name of the person who ordered it, and we will work out the next step with you. Refunds for a gift normally go back to the person who paid, as explained in our Refund Policy; an exchange can come straight back to you.

4. The free return label and how to pack

Return postage is on us for every return within the window, including a change of mind or a size swap. Once we have your request, we email you a return label. There is nothing to pay at drop-off.

Packing checklist

• Fold each garment and place it in a bag or wrap so the embroidery is protected from dirt and moisture.
• Use a sturdy envelope or box. The original mailer works well if it is still in good shape.
• Add a slip of paper with your order number and name, in case the outside label is damaged.
• Seal the parcel, attach the label flat so the barcode is easy to scan, and cover any old labels.
• Only include the items listed in your return request. If you change your mind about what is going back, email us first.

If the label does not work

Labels sometimes fail to print or do not scan at drop-off. Do not pay for postage yourself before talking to us. Email us, describe what happened, and we will help you get a label that works.

Returning from Canada, Australia or New Zealand

Returns are welcome from all four countries we ship to. Because a return from outside the US crosses a border on its way back, mention your country in your first email. We will explain how the label works from where you live and what to write on any customs paperwork, to help the parcel travel back to us as smoothly as possible.

When to send it

Please send your return soon after you receive the label, so it does not get forgotten in a closet. If you need more time to drop it off, just let us know and we will help.

5. Exchanges for a different size or color

Exchanges are the most common request we see, and they usually come down to sizes. One of you might sit between two sizes, or the youth sweatshirt that fit in October is short in the sleeves by spring. Here is how a swap works.

1. Email us with your order number, the item to exchange and the new size or color you would like.
2. We confirm by email that the new option is available and send your free return label.
3. Your replacement is embroidered with the same personalization as the original, unless you tell us otherwise.
4. The new piece ships to you with free shipping, following the usual 1–3 business days of processing and transit times on our Shipping & Delivery page.

Size options and price differences

Adult unisex sizes run S to 3XL, youth XS to XL, toddler 2T to 4T, baby 6M, 12M and 18M, and the beanie is one size. 2XL is $2 more than the base price and 3XL is $4 more. If an exchange moves you into or out of one of those sizes, we will explain the difference by email before anything is embroidered, so there are no surprises.

Changing the personalization in an exchange

If you would like a different name, date or thread color on the replacement, tell us in the same email. The new text is embroidered exactly as you write it, so please type it carefully. We do not send a proof before production.

Not sure which size to switch to?

Before you ask for an exchange, our Size Guide explains how to measure a garment you already love and compare it. A second exchange takes more time for everyone, so a few minutes with a tape measure is worth it.

6. Pair sets, family sets and personalized pieces

Matching apparel is meant to be worn together, which makes returns a little more interesting. Here is how we handle the most common cases.

One half of a pair fits and the other does not

You can return or exchange just one half of a 2-piece pair set. In a pair set where the Waves hoodie size is chosen in its own field, for example, you might keep the first half exactly as it is and exchange only the Waves hoodie for a larger size. The matching half you keep stays exactly as it is.

Family sets ordered on separate lines

A family of four in Big Star and Little Star tees, in adult L, adult M, Youth S and 3T, is four separate lines on one order. Each line can be returned or exchanged on its own. If the 3T is outgrown before the photo day, only that tee needs to come back.

Personalized pieces with names and dates

Personalized items are returnable within the same 60 days, including a family name and Est. year or a roman numeral date like XII.VI.MMXIX. Because the original piece carries your text, it cannot be resold; we still accept it back. If the reason for the return is a typo you made at checkout, an exchange is often the simplest fix: the replacement is embroidered with the corrected text.

Mixing colors

If you ordered your two hoodies in different garment colors and wish the pair matched after all, an exchange can bring them together. Tell us which piece should change and the color you want.

7. Something arrived wrong or damaged

If an item arrives with a flaw, with embroidery that does not match what you typed, or in a size or color you did not order, please email us as soon as you notice it. Describe the problem and include a photo if you can. Any photo you send us is deleted 30 days after delivery. We will tell you whether to send the piece back with a free label and arrange a replacement or a refund, whichever you prefer.

Thread color against a dark garment

Thread colors are White, Black, Terracotta, Navy and Mustard. Some pairings, such as Navy on a dark garment, are naturally soft and subtle. If the result is not what you pictured, that is still covered as a return or exchange within 60 days.

8. What happens after your parcel reaches us

When your return arrives, we check the items against your request and let you know by email that it has been received. What happens next depends on what you asked for.

If something in the parcel does not match your request, such as a missing piece or an extra one, we will email you before doing anything else.

9. Help with a return or exchange

Write to [email protected] with your order number and we will reply within 24 hours on business days. We handle all support by email, so you will always have the details in writing. If your order has not shipped and it is still within 24 hours of ordering, it may be easier to change it before it is embroidered; see Cancel or Change an Order. More answers live on our FAQs page.

Kind Stitch, 5510 Rosewood Street, Roeland Park, KS 66205, US.