Payment Methods

Last updated: November 2, 2026

Paying for a pair of matching hoodies or a full set of family sweatshirts should feel as easy as choosing the thread color. This page explains how payment works at Kind Stitch: where you see the payment options, when your payment is taken, how prices and size additions are shown, what happens if a payment does not go through, and how refunds and store credit relate to the way you paid. It applies to every order placed on kindstitch.shop.

1. How you can pay

The payment options available for your order are shown on the checkout page, just below your order summary. What you see there is what we can accept for that order, and it is the most accurate place to check. We keep this page free of lists and logos on purpose, so it never tells you something different from what checkout shows.

Choosing an option at checkout

1. Add your items to the cart, each with its own size, color and personalization.
2. Go to checkout and fill in your contact email, billing details and shipping address.
3. Look at the payment section. Select one of the options shown and follow its prompts.
4. Read your order summary one last time, including every personalized line.
5. Place the order. You will see a confirmation page and receive a confirmation email.

If you do not see an option you expected

The options can depend on your order and your country. If the option you hoped to use is not shown, it is not available for that order right now. Email us before ordering if you have a question about it, and we will tell you what we can.

2. Prices, currency and what is included

Every product page shows the price for the size and options you choose, and the cart and checkout pages show the full total before you pay. There are no hidden charges added after you place the order.

What the total includes

• The item price for each garment, with its personalization.
• Size additions where they apply: adult 2XL adds $2 and 3XL adds $4. Adult S to XL, youth XS to XL, toddler 2T to 4T, baby 6M, 12M and 18M, and the one-size beanie have no size addition.
• Shipping, which is free to the United States, Canada, Australia and New Zealand, with no minimum spend.
• Any discount you applied, shown as its own line.

Currency

Prices are charged in the currency shown on the product pages and at checkout. If you are shopping from Canada, Australia or New Zealand and your payment is in a different currency from your account, your bank or payment provider may convert it and may apply its own conversion rate or fee. That conversion happens on their side, so the amount on your statement can differ slightly from the checkout total.

A worked example

Maya orders the Moon half in L and Jordan the Star half in S. Both sizes are in the base range, so there is no size addition, and shipping is free. If Jordan had chosen 2XL instead, the Star half would show $2 more on the product page, in the cart and at checkout, before anything is paid.

3. When your payment is taken

Payment is completed when you place your order at checkout. Your order then moves into processing, where your pieces are embroidered over 1–3 business days before they ship.

Why we take payment at the start

Each piece is personalized for you, with names, dates and thread colors chosen by you. We begin preparing your order soon after it is placed, which is why payment comes first and why changes are only possible within 24 hours of ordering. See Cancel or Change an Order for how that window works.

Pending or temporary amounts

Some banks show a pending amount for a moment before it settles, or briefly show a hold if a payment attempt did not finish. If you see an amount you do not expect, wait a day for it to settle, then email us with the date and amount if anything still looks wrong.

4. Taxes and import charges

Sales tax

Kind Stitch does not add sales tax to your order at checkout. The total you see before paying is the total you pay us.

Orders delivered outside the US

Every order ships from the USA. For orders delivered to Canada, Australia or New Zealand, import duties or taxes depend on the rules of the destination country and the value of the order. If a charge applies, it is handled through that country’s customs process, and the carrier or customs office usually explains how it is settled. If you would like to know more before ordering, email us and we will help you understand what we know. Our Shipping & Delivery page has more on international parcels.

5. If a payment is declined or does not go through

A declined payment is usually a small mismatch rather than a real problem. Your order is not placed until payment is completed, so nothing is embroidered or shipped from a failed attempt.

Things to check

• The billing address matches the one your bank or provider has on file, including the postal code.
• The details you typed have no swapped digits or expired dates.
• Your account has enough available balance or limit for the full total.
• Your bank has not blocked the payment for a security check. A quick call or a message in your banking app often clears it.
• Your browser is up to date, and no extension is blocking the payment window from opening.

Trying again safely

Before you try again, check your email. If you received an order confirmation, the payment went through, and paying again would create a second order. If you did not receive a confirmation, it is safe to return to the cart and try once more. If you are charged twice by accident, email us right away and we will sort it out.

Orders on hold

Occasionally an order shows as “On hold” while a payment is being confirmed, or while we wait for a detail from you. If that happens, we email you. You can see the current status on our Order Tracking page.

6. Billing and shipping for gifts

Your billing details and the shipping address do not have to match. You can pay from one country and send the parcel to another, as long as it is one of the four countries we ship to.

Paying for a gift

Imagine you are sending matching sweatshirts to grandparents in Canada. Enter your own billing details and email, and their address as the shipping address. Order and tracking emails come to you, so the surprise holds until the parcel arrives 7–14 business days after it ships.

Refunds on a gift

If a gift is returned, the refund goes to the person who paid, on the original payment method. Store credit is also an option. Full details are on our Refund Policy.

Paying for a whole family set in one go

A family of four in Big Star and Little Star tees, in adult L, adult M, Youth S and 3T, can go into one cart and be paid in a single payment. Each tee sits on its own line with its own size and personalization, so you can check every detail in the order summary before you pay. If someone else in the family wants to pay for their own piece, they can place a separate order instead; shipping is free either way.

7. Discounts and store credit

When a discount is available, you enter it at checkout and see it applied as its own line before you pay. Discounts cannot be added after an order has been placed.

Paying with store credit

Store credit comes from a return where you chose credit instead of a refund to your payment method. It never expires, so it can wait for the next size up, the next anniversary or the next family photo. We email you the details when it is issued, and if you need help using it on a new order, write to us.

Splitting a payment

If your store credit does not cover the full order, the rest can be paid with one of the payment options shown at checkout. If you have a question about how a combination will work, email us before you order.

Discounts and returns

If you return an item from an order that used a discount, the refund is based on what you actually paid for that item after the discount. The details are explained on our refund page.

8. Refunds go back the way you paid

When you return an item, we send the refund within 7 days of receiving it, either to the original payment method or as store credit, whichever you choose. A refund to a payment method cannot be redirected to another account or person. After we send it, your bank or provider posts it on its own timeline. Cancellations made within 24 hours of ordering are refunded in full. The step-by-step return process is on our Returns & Exchanges Policy.

9. Keeping your payment safe

Good habits on your side and ours keep payments calm and uneventful.

• Only enter payment details on the kindstitch.shop checkout page or in the payment window it opens for you.
• Check that the address bar shows kindstitch.shop and a padlock before you type anything sensitive.
• We will never ask you to send card numbers, passwords or one-time codes by email. If anyone does, it is not us.
• Our support team only writes from [email protected]. Forward anything suspicious to that address before acting on it.
• Use a private network rather than shared public Wi-Fi when you pay, if you can.

To learn how we handle the personal information you share at checkout, read our Privacy Policy, and for the terms that apply to every order, see our Terms of Service.

10. Questions about paying

Email [email protected] and tell us what you are trying to do, the date and amount if it is about a charge, and your order number if you have one. Please never include full card numbers or passwords in an email. We reply within 24 hours on business days, by email only. Quick answers also live on our FAQs page.

Kind Stitch, 5510 Rosewood Street, Roeland Park, KS 66205, US.