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\nTwo names stitched side by side say a lot about the people wearing them. That is exactly why we treat the details you share with us carefully. This Privacy Policy explains what Kind Stitch collects when you visit https://kindstitch.shop or place an order, why we need it, who else touches it, how long we keep it, and what you can ask us to do with it. Kind Stitch is located at 5510 Rosewood Street, Roeland Park, KS 66205, US. If any part of this page is unclear, write to support@kindstitch.shop and a real person will answer within 24 hours on business days.
\nKind Stitch sells embroidered matching apparel for couples and families: hoodies, sweatshirts, tees, a kids crewneck, a baby bodysuit, a cuffed beanie and two-piece pair sets. We sell to customers in the United States, Canada, Australia and New Zealand, and every order ships from the USA. This policy applies to the website kindstitch.shop, to the emails we exchange with you, and to the order records we keep. It does not cover other websites you reach through a link on our pages; those sites have their own policies.
\nWhen this page says “we”, “us” or “our”, it means Kind Stitch. When it says “you”, it means anyone who visits the site, places an order, receives a gift from us, or writes to our support inbox.
\nTo place an order you fill in the checkout form. That gives us your name, email address, billing address and shipping address, plus a phone number if the checkout form asks for one. We also record what you ordered: each product, size, color, quantity and price. If Maya orders the Moon half of a hoodie set in L and Jordan’s Star half in S, our record shows two order lines, two sizes and one shipping address.
\nMany of our pieces carry names, initials, a date, a family name with an “Est.” year, sleeve text, a thread color and a chest position. Whatever you type into those fields is saved with your order, because our embroidery team needs it to stitch the garment exactly as written. A roman numeral date such as XII.VI.MMXIX or a line like “The Parkers, Est. 2016” may feel personal, and it is. We use it only to produce your order and to answer questions about it.
\nWhen you send a gift, for example a sweatshirt to a grandparent in Canada, you give us the recipient’s name and address. We use those details only to deliver that parcel. Please share them only if you are comfortable that the recipient would expect a delivery from you.
\nIf you create a customer account, we store your login email and a securely hashed password, along with your saved addresses and order history. You can use the store without an account by checking out as a guest.
\nWhen you email support@kindstitch.shop or open a ticket through our Submit a Ticket page, we keep the message and anything attached to it so we can follow the conversation. Some customers send a photo of a garment that arrived damaged, or a picture to show how a thread color looks on a dark hoodie. We use those photos only for that request and delete them 30 days after the related order is delivered.
\nLike any website, our server receives basic technical information when you load a page: your IP address, browser type, the page requested and the time of the request. Our hosting provider keeps these server logs for security and troubleshooting. We do not use them to build a profile of you.
\n| Information | \nWhat we use it for | \n
|---|---|
| Name, email, addresses | \nConfirming your order, shipping it, sending order and delivery emails, arranging returns and refunds | \n
| Order lines and personalization text | \nEmbroidering each piece exactly as typed, packing the right sizes together, handling changes requested within 24 hours | \n
| Support messages and emailed photos | \nAnswering your question, assessing a problem with a delivered item, keeping a record of what we agreed | \n
| Account login and saved addresses | \nLetting you sign in, view past orders and check out faster | \n
| Server logs and essential cookies | \nKeeping the cart and checkout working, protecting the site against abuse and fraud | \n
We also keep order and payment records because tax and accounting rules require businesses to keep them. We do not use your personalization text, gift messages or support conversations for advertising.
\nOrder emails are part of the service: an order confirmation, a notice when your parcel leaves us, a tracking number when one is available, and messages about returns or refunds. We do not currently send a marketing newsletter. If we start one, it will be opt-in, every marketing email will carry an unsubscribe link, and this page will say so before the first one goes out.
\nThe payment options available are shown at checkout. When you pay, you enter your payment details with the payment provider that processes the transaction, not into a Kind Stitch database. The provider tells us whether the payment succeeded and gives us a transaction reference so we can match it to your order and send refunds back to the original payment method. The provider handles your payment information under its own privacy policy, which it makes available during the payment step.
\nYou can read more about the checkout process on our Payment Methods page.
\nWe share personal information only with the service providers that help us run the store, and only the part each one needs to do its job.
\n| Type of provider | \nWhat they receive | \nWhy | \n
|---|---|---|
| Payment provider shown at checkout | \nOrder total, billing details you enter with them | \nTo process your payment and any refund | \n
| Shipping carriers | \nRecipient name, shipping address, parcel details, and a phone number or email where the carrier needs one for delivery | \nTo deliver your parcel and return parcels | \n
| Production partners | \nProduct, size, color and personalization text for each order line | \nTo embroider and pack your order | \n
| Website hosting and email providers | \nData stored on the site and messages sent to our inbox | \nTo keep the store online and our email working | \n
These providers may use the information only to deliver their service to us. We may also disclose information when the law requires it, to respond to a valid legal request, to protect customers or the store from fraud, or as part of a sale or transfer of the business, in which case the new owner would be bound by this policy for the information it receives.
\nWe do not sell your personal information, and we do not share it with advertisers for targeted advertising.
\nA cookie is a small file your browser keeps so a website can remember you between pages. The site runs on standard e-commerce software and uses only the cookies that software needs to function.
\n| Cookie group | \nPurpose | \nHow long it lasts | \n
|---|---|---|
| Cart and session cookies (woocommerce_cart_hash, woocommerce_items_in_cart, wp_woocommerce_session_) | \nRemember what is in your cart and keep checkout working as you move between pages | \nThe browsing session, or up to about two days for the session cookie | \n
| Login cookies (wordpress_logged_in_ and related) | \nKeep you signed in to your account | \nUntil you sign out, or up to about two weeks if you choose to stay signed in | \n
| Security cookies set by the payment step | \nHelp the payment provider prevent fraud during payment | \nSet and controlled by the provider | \n
We do not run advertising pixels or third-party analytics on the site. If we add analytics, we will update this page before it goes live and, where the law requires it, ask for your consent first. You can block or delete cookies in your browser settings, but the cart and checkout will not work without the essential ones.
\n| Information | \nHow long we keep it | \n
|---|---|
| Photos you email to us | \nDeleted 30 days after the related order is delivered | \n
| Order records, including personalization text | \nAs long as tax and accounting law requires, then deleted or made anonymous | \n
| Support emails and tickets | \nAs long as they are useful to resolve your request and any follow-up on the same order | \n
| Customer account | \nUntil you ask us to close it | \n
| Server logs | \nFor the period set by our hosting provider for security purposes | \n
Keeping order records for a while has a practical side for you, too. If a matching set needs a return within 60 days of delivery, or you want to reorder the same family design after your little one outgrows the 3T tee, we can find the exact spelling and thread color you chose.
\nThe whole site runs over encrypted HTTPS. Access to order data is limited to the people who need it to embroider, ship and support your order. Admin accounts use strong passwords, and software on the site is kept updated. No system is perfectly secure, so please never email us passwords or full card numbers. If a security incident affects your personal information, we will tell you when the law requires notice and explain what we are doing about it.
\nWherever you live, you can email support@kindstitch.shop to ask us to show you the personal information we hold about you, correct a mistake (for example a misspelled name in your saved address), delete your account, or stop using your information for anything beyond completing an existing order. Please write from the email address used on your order so we can confirm the request is really yours. We will not charge you for a reasonable request and we will not treat you differently for making one.
\nSeveral US states give residents specific privacy rights, such as the right to know what personal information a business collects, to access and delete it, to correct it, and to opt out of its sale or use for targeted advertising. We do not sell personal information or use it for targeted advertising, so there is nothing to opt out of today. You can still use any right your state law gives you by emailing us, and an authorized agent may make a request for you if they show they have your permission.
\nPrivacy laws in Canada, Australia and New Zealand give you the right to request access to the personal information a business holds about you and to ask for it to be corrected. We honor those requests by email. If you are not satisfied with our answer, you may contact the privacy regulator in your country. Because we ship from the USA and our service providers may store data there, your information is processed in the United States.
\nWe reply to every privacy request within 24 hours on business days to confirm we have it, and we complete it within the time the law of your place of residence allows. Some records, such as order and payment records we must keep for tax purposes, cannot be deleted right away; if that applies, we will tell you what we are keeping and why.
\nWe make toddler tees and baby bodysuits, but our store is meant for adults shopping for their families. We do not knowingly collect personal information from children under 13. A child’s first name typed into a personalization field by a parent is used only to embroider that garment. If you believe a child has given us personal information directly, email us and we will delete it.
\nWe will update this page when our practices change, for example if we add analytics, a newsletter or a new payment option, and the “Last updated” date at the top will change. If a change materially affects how we use information you have already given us, we will tell you by email or with a notice on the site before it takes effect.
\nEmail support@kindstitch.shop with the subject “Privacy request”. We are an email-only store, so there is no phone line or chat. You can also write to Kind Stitch, 5510 Rosewood Street, Roeland Park, KS 66205, US.
\nRelated pages: Terms of Service, Contact Us, Shipping & Delivery and Returns & Exchanges.
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